Customer Support System

For immediate assistance, please register any changes, modifications, additional development,
and various inquiries of the solution in the customer support system.

To access to the customer support system, please visit our main page or go to http://cs.computermate.co.kr.

• Step 01

  Customer support

  Customer registration – admin login – Add internal ID (up to 3 units)
• Step 02

  Login

• Step 03

  Customer support request

  Team leader (Computer Mate) SMS automatic notification
• Step 04

  Team leader → Assign a developer

  Developer (Computer Mate) SMS automatic notification
• Step 05

  Developer maintenance receipt

  Notify the receipt to the customer
• Step 06

  Register development progress and results

  Notify the completion to the customer
• Step 07

  Additional request

  Notify developer (Computer Mate) additional information
• Step 08

  Additional development

  Developer (Computer Mate) SMS automatic notification
• Step 09

  Final evaluation of customer

  Customer satisfaction registration,
  Requirement registration