Support
Fast, structured support
that keeps your systems running.
Support
Requests come through the Customer Support System.
For any change, correction, additional development or question about the solution you are using, register it in the Customer Support System and our team will pick it up and handle it promptly.
- Customer
- COMPUTERMATE
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01
Customer
Customer Support System
Client registration, administrator login and up to three internal IDs
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02
Customer
Login
Connect to the Customer Support System and sign in
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03
Customer
Support request
The team leader is notified automatically by SMS
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04
COMPUTERMATE
Team leader assigns a developer
The team leader is notified automatically by SMS
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05
COMPUTERMATE
Developer takes the request
The requester is notified that it has been received
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06
COMPUTERMATE
Work carried out and results logged
The requester is notified on completion
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07
Customer
Further request
The developer is notified of the further request
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08
COMPUTERMATE
Additional development
The developer notifies the client automatically by SMS
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09
Customer
Client review
Satisfaction rating and any remaining requirements are recorded