Customer Support

Customer Support System

Customer Support System

For any changes, Updates, additional developments, or inquiries regarding the solution you are using, please register them in the Customer Support System. Once submitted, our team will promptly process your request.
You can access the Customer Support System through the Customer Support Center icon at the bottom of our homepage or directly at http://cs.computermate.co.kr.

  1. ONE

    Customer
    Support System

    Client Registration,
    Administrator Login, and Addition of Internal IDs (up to 3)

  2. TWO

    Login

    Customer Support
    System Login

  3. THREE

    Customer Support
    Request Submission

    An automatic SMS notification
    is sent to the team leader at COMPUTERMATE.

  4. FOUR

    Team Leader
    Assigns Developer

    An automatic SMS notification
    is sent to the developer at COMPUTERMATE.

  5. FIVE

    Developer Handles
    Maintenance Request

    The client is notified of the request receipt confirmation.

  6. SIX

    Registration of
    Development Progress
    and Results

    The client is notified upon completion.

  7. SEVEN

    Additional
    Request Submission

    The COMPUTERMATE developer
    is notified of any additional requests.

  8. EIGHT

    Additional Development

    The COMPUTERAMTE developer
    notifies the client via automatic SMS.

  9. NINE

    Client Final
    Evaluation

    Customer satisfaction
    and request details are recorded.